Their staff was approachable, patient in answering all my questions and concerns, and didn't come across condescending. I worked primarily with Dana and his team throughout selecting the right flooring. My wife, three month and I came to the office and Dana re-explained the differences in LVP to her he had explained a few days prior to me. From my interactions with some of FH's competitors I don't think we would have been afforded that time or re-explanation. The crew that came in and did the work on the self-leveling were very efficient and great! The additional crews were very mindful of the space and navigating as other contract work was being done during the installation of the floors (we had a new garage door installed). The crews were very detail oriented and left no mess. Every step of the process was clear and transparent, even with delays from the warehousing FH Flooring kept us in the loop. We couldn't be happier with their service and in recommending them to anyone looking to redo their flooring. We plan on calling them in the Spring to refinish our upstairs wood floors too!

Professionalism

The whole experience with FH Flooring was positive, from Cindy our Project Consultant completing a very thorough, acurate, and thoughtful measurement and estimate, to the follow-up on our questions from Dana. We received very professional service, the installers took pride in their work, did a beautiful job and were considerate of our belongings. We are very pleased and would highly recommend them to others.

Responsiveness, Punctuality, Quality, Professionalism, Value

Our carpet from FH Flooring is beautiful! They came over and showed us lots of samples and padding options. We chose a carpet that had a slight pattern in it, they made sure the pattern was consistent throughout the 3 rooms. They installed the carpet in a day and followed up afterwards to make sure we were happy with everything. I would definitely recommend FH Flooring.

I met Cindy and Dana at a home show several months before we were ready to install flooring. I had spent several weeks trying to find a floor that would match our existing hardwood. Cindy was extremely helpful and patient with me as I tried to figure out what flooring to go with. I had several contractors trying to help. But Cindy went above and beyond. She came out with samples, had me meet her at her showroom and was willing to order samples for me of floors I found on line that might work. She was also very sensitive to my budget. We settled on a few samples and finally found one that was a really close match. The entire team at FH flooring was great to work with. The Owner Dana personally came out to discuss the thresholds and how to make them completely seamless. He communicated this with the installation team and well all I can say is it looks beautiful. We had over 700 sf of hardwood plus 14 stairs also done in hardwood. The installation was completed in one day. They were on time, polite, professional and cleaned up after themselves. I have several other projects coming in the future and FH Flooring will be my new flooring go to contractor.

We just finished our 2nd project (the first was LVP on the main floor, second was carpet on the 2nd level) with FH Flooring, and once again we're delighted with the results. Jennifer and Dana were incredibly helpful advising us on options and guidance, and the installation crews both times have been fantastic--knowledgeable, efficient, clean, and very professional. We'll definitely be repeat customers for future flooring projects.